Why the other guy?

When you drop your computer off at big box retail stores they fix it and call you when they’re finished. When you pick your computer up, you are handed a bill. Unless your computer is under warranty they don’t keep a file in their records about you or your computer. So, the next time you take it there, they must start over because they don’t remember you or your computer. If they do remember you, maybe you should ask yourself why you keep taking it there. Obviously they’re not getting the job done. With smaller businesses, most keep a record of your computer’s make and model, what software is running on the computer, what was wrong with it and what they did to fix it. If your computer does have a problem again they have knowledge of your computer already. Take a moment and think of your computer guy as a doctor for your computer. When you see your doctor they keep a record of everything so they can treat you better. It should be the same way for your computer guy. When they keep records about your machine and previous problems, they should have a pretty good idea of where they should look to fix current problems. This will enable them to fix your machine faster. So, the next time your computer has a problem, think about not just finding someone to fix the problem, but rather finding a doctor for your computer. Just like your doctor, who helps keep you healthy, your computer guy will keep your computer healthy.